Markhor SportsMARKHORSPORTS

Customer information

Delivery Policy

Markhor Sports provides digital services and access to sports experiences. Delivery means app access or a confirmed service at the venue and time you book.

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What we deliver

ANKUK Developers LLP, operating as Markhor Sports, provides sports app services, including Pro membership, and tools for finding players, managing teams, and arranging venue or event bookings. Pro provides discounts on eligible offers and team formation features; it does not include the cost of venue sessions or tournament entry.

This website is for product information and customer support. It does not currently provide online checkout or issue booking confirmations. Contact us for current app access and availability.

Digital Pro access

Pro is delivered electronically to the account used to subscribe after payment is confirmed. The purchase flow must identify the start of the billing period, expected activation timing, and next monthly renewal date before you pay. No physical membership card or parcel is sent.

Use the same account to access your membership. If payment succeeds but access is missing at the stated activation time, contact support with your account email and transaction reference. Do not make a second payment to resolve an activation problem; we will investigate the first payment and access status.

Venue booking confirmation & attendance

A booking is confirmed when you receive a confirmed booking record through the app or official booking communication. A payment attempt, inquiry, or requested slot by itself is not confirmation. The record should identify the venue, address, sport or court, date, start and end time, amount in PKR, and booking reference.

The physical sports session is supplied by the venue operator at the confirmed location and time. Arrive in accordance with the venue's instructions and bring the booking reference and any required equipment or identification disclosed before booking. A booking at one venue does not grant access to another venue or time slot.

Teams & tournament participation

A team request or tournament application does not guarantee acceptance. Participation depends on organizer approval, available places, event rules, and any separately disclosed fee. Review the acceptance or registration confirmation, event schedule, venue, and eligibility requirements before making travel or other arrangements.

Coverage, timing & shipping

Services are intended for users and participating sports providers in Pakistan. Availability varies by city, sport, venue, and app release. Cities and sports described on this website do not guarantee an available slot at every location.

We do not currently ship physical products, so courier delivery, shipping charges, and parcel tracking do not apply. Booking times are local to the venue in Pakistan unless explicitly stated otherwise. Any digital service fee or tax must be included in the payable PKR total before payment.

Delays, changes & non-delivery

If confirmation is missing, access is delayed, or a venue cannot provide your booked session, email contact@ankukdevelopers.com or call +92 316 5068553 with the booking or payment reference. We aim to acknowledge requests within 3 business days, Monday to Friday excluding public holidays in Pakistan. For a session about to start, also use the venue contact shown in your booking.

We will investigate with the relevant provider and explain the next steps. Any replacement slot or changed service needs your agreement. If the paid service cannot be provided, request a refund under our Refund, Return & Cancellation Policy. Keep confirmations and payment references so we can locate the transaction.