How to request help
Contact contact@ankukdevelopers.com or +92 316 5068553. Include your name, account email, booking or subscription reference, payment date, amount in PKR, transaction reference, and reason for the request. Do not send full card details, PINs, passwords, or one-time codes.
We aim to acknowledge requests within 3 business days and provide a review outcome within 7 business days after receiving the information needed to investigate. If more time is needed, we will explain why and provide an update. Business days are Monday to Friday, excluding public holidays in Pakistan.
Cancel Pro automatic renewal
Markhor Pro is PKR 200 per month and renews automatically each month until cancelled. Email contact@ankukdevelopers.com with the subject “Cancel Markhor Pro renewal” and your account email before your next renewal date. You may also use subscription management where available in the channel used to purchase your subscription. We will confirm cancellation; keep your request and confirmation for your records.
Cancellation stops future renewals. Access normally continues until the end of the current paid billing period. Removing the app or deleting an account is not a substitute for cancelling the subscription.
If you cancel before paid access has been activated or supplied, you may request a refund of that unused payment. Once access has been supplied, a change of mind or unused days does not normally qualify for a partial refund of the current period. This does not prevent a refund for duplicate or unauthorized charges, failed activation, or a service materially different from what was purchased. Report a charge after a timely cancellation request so we can investigate and correct it.
Cancel or reschedule a venue booking
Each venue or event may have its own cancellation cutoff, rescheduling rules, and charges. These must be shown before you pay and apply to that booking. Check the booking details and request cancellation through the available app flow or contact support with your booking reference as early as possible.
Refund eligibility depends on those disclosed terms and when you cancel. Late cancellations, no-shows, and early departures may be non-refundable where clearly disclosed. We will explain any deduction and the applicable booking rule; if a rule was missing or unclear before payment, ask us to review the case.
Rescheduling requires the venue or organizer's agreement and an available alternative slot. Any price difference must be quoted in PKR and accepted before a change is confirmed. Sending a rescheduling request does not itself change the booking.
Duplicate, failed & incorrect payments
Confirmed duplicate payments and overpayments are eligible for return of the excess amount. If money was deducted but no booking or access was confirmed, contact us with the transaction reference before trying again. A pending bank authorization is not always a completed charge; we may need the payment provider's confirmation.
Report any transaction you did not authorize promptly to support and your payment provider. We will investigate relevant service records without asking for your password or payment security codes.
Refund method & processing time
Once a refund is approved and necessary payment checks are complete, we aim to initiate it within 10 business days. Approved refunds for payments collected directly are normally returned through the original payment method in PKR. We will confirm the amount, any explained deduction, and the available transaction reference. The bank, wallet, or processor determines when it appears in your account.
A booking paid from a Markhor wallet may be refunded to that wallet. A wallet credit is different from a bank or card refund. If a refund appears as app credit and you need a return to the original external payment method, contact support with the original transaction reference; we will review the payment route, eligibility, and available options with you. Any alternative refund arrangement must be explained and agreed.
For a purchase billed by an app store or another third-party seller, that provider may need to process the refund under its purchase rules. Contact us if you need help identifying the correct route.
Returns & physical goods
Markhor Sports supplies digital app access and sports booking services. We do not currently sell or ship physical goods through this website, so there is no parcel return or exchange process. A digital service issue is handled through cancellation, correction, or refund as described above. Do not send physical items to our business address.
Further review & your rights
If you disagree with a decision, reply to contact@ankukdevelopers.com with your reference and any further evidence and request a review. ANKUK Developers LLP will explain the outcome and any applicable provider terms.
These policies do not exclude rights or remedies that cannot be excluded under applicable law. The terms disclosed and accepted at the time of a purchase apply to that purchase.