Frequently asked questions

Markhor Sports is the sports platform and trading brand of ANKUK Developers LLP. Our office is at House 28, Street 9, Lane 6, Sector B, DHA 2, Islamabad, Pakistan. Reach us at +92 316 5068553 or contact@ankukdevelopers.com.

Find nearby players, build a sports profile, connect with friends, create teams, arrange matches, discover venue slots, and apply to tournaments. Venue operators can present their facilities and manage booking activity. Availability depends on the app release, location, and participating venues.

Markhor Pro costs PKR 200 per month and renews automatically. Benefits include discounts on eligible offers and team formations. Offer conditions and availability apply. Venue bookings and tournament entry fees are charged separately in PKR.

Email contact@ankukdevelopers.com with your account email and the subject “Cancel Markhor Pro renewal” before the next renewal date, or use subscription management where available in your purchase channel. Access normally continues until the paid period ends. Deleting the app does not cancel your subscription.

This website currently provides product information and support contacts. It does not process checkout payments, activate subscriptions, or confirm venue bookings. Contact us for current app access. Any paid service must show its total in PKR and applicable terms before you authorize payment.

Prices depend on the venue, sport, court, date, and duration. Review the specific slot or event price, any applicable fees or taxes, and the final total in PKR before paying. Pro does not include venue hire or tournament entry.

Pro access is delivered electronically to your app account after payment is confirmed, according to the activation timing disclosed at purchase. A confirmed venue booking gives access to the specified session at the venue and time on your confirmation. We do not ship physical goods.

Check the cancellation cutoff and charges disclosed for your booking. Request changes as early as possible through the available app flow or support; rescheduling needs the venue's agreement and an available slot. If the venue cancels or cannot provide a confirmed session, request a refund for the undelivered service or agree to an alternative.

Contact support with your account email, booking or subscription reference, payment date, PKR amount, and transaction reference. Avoid paying again while the first transaction is being checked. Confirmed duplicate payments and overpayments are eligible for return of the excess amount.

We aim to acknowledge requests within 3 business days, provide a review outcome within 7 business days after receiving the necessary details, and initiate approved refunds within 10 business days after payment checks. Bank or processor posting times vary. Wallet-paid bookings may return to the wallet; app credit is different from a bank refund, so contact support if you need a review of the original payment route.

Markhor Sports does not currently sell or ship physical goods through this website. App access and booking services are handled through the cancellation and refund process, so there is no parcel return or exchange process.

Email contact@ankukdevelopers.com with the account email and your request. We may verify your identity. Some transaction or dispute records may need to be retained for accounting, legal, or security reasons; we will explain any limitation. Never include a password or payment security code.

Send support the relevant listing, account, or booking reference and a description of the problem. Illegal or restricted items, unlawful betting, fraud, harassment, and misleading listings are prohibited. We review reports and may remove content or restrict access where needed.